Terms & Conditions

Frily’s Boutique Ltd is a registered company (registered number 11720545) whose registered office is situated at Unit 9 Calow Brook Drive, Chesterfield S41 0DR


  1. Frily’s Boutique’s ability to perform our services depends on us having adequate access to the venue prior to event for dressing and after for removal.  Should there be an issue with access Frily’s Boutique take no responsibility for any losses incurred. Frily’s Boutique will contact the venue at least one week before the event to discuss directly with the venue arrangements for the day. 
  2. All hired goods remain the property of Frily’s Boutique – Unit 9 Calow Brook Drive, Chesterfield S41 0DR
  3. During the period of hire, the hirer is solely responsibly for the hired goods and the hirer shall at all times be responsible for insuring all goods, from the time of acceptance of the goods until the time it is returned and accepted back into the possession of Frily’s Boutique.
  4. Hired goods will be counted and checked when they are collected and our decision as to losses/damages will be final.  The hirer may have a named representative present to check the goods, if you wish to do this please discuss this with us at least 4 weeks prior to your event. If you choose not to do this photographs will be taken as evidence of the drop off and condition of the items. 
  5. Frily’s Boutique shall not be responsible for any injury or damage to persons or property arising from the use of any equipment purchased or hired. Frily’s Boutique shall in no circumstances be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by its negligence or other default in the performance of its duties.
  6. Shortage and damage to hired goods will be charged according to the full replacement value at the time of hire, details of which are available on request.  Shall the hirer wish to have any damaged goods returned for inspection Frily’s Boutique must be notified within 28 days of the hirer being informed of any such damage.  Otherwise, the said items will be disposed of.  Any goods returned are at the hirer’s expense.
  7. Where applicable the hire period shall be deemed to continue until the goods are made available to Frily’s Boutique or returned to their possession.  In the case of a late return of hired goods on the part of the hirer a hire charge equivalent to the daily hire rate will be made.
  8. Where applicable hired goods must be available for collection at the delivery address, unless other wise agreed.  All deliveries and collections within 30 minutes drive from the Frily’s Boutique office are complimentary, out with this area delivery and collection will be charged for – this will be arranged and detailed in the provisional booking/contract.  Any extra expenses incurred where subsequent journeys are made necessary, will be charged accordingly.
  9. No hired goods will be accepted by Frily’s Boutique other than that which has been hired and specified on the contract.  Any goods returned which do not belong to Frily’s Boutique will be notified to the hirer.  Should they not be collected within 28 days Frily’s Boutique reserves the right to dispose of them.  Should the hirer wish to have them returned to them then it is at the hirers expense.
  10. Frily’s Boutique is not currently VAT registered.
  11. As your booking is reserved solely for you and certain components for your booking(s) may be ordered months in advance, and due to limited nature of resources meaning only a certain number of bookings can be taken on any given date irrespective of demand, Frily’s Boutique can not accept cancellations. In the event you no longer require Frily’s Boutique’s services the total cost is still payable and no refunds will be issued for monies already paid.
  12. In the event Frily’s Boutique are unable to fulfil your order we will make you aware as soon as is reasonably practicable and a full refund will be issued. In the unlikely event we’re unable to fulfil your order on the day of your event a full refund will be issued however Frily’s Boutique are not liable for any costs or losses incurred by the client nor any compensation.
  13. We will make every effort to deliver, set up and collect at the times requested by the client; however removal will be as promptly as possible, we cannot guarantee collection immediately after use from every venue at the same time.  It the clients responsibility to ensure that any hired goods are kept dry and in a secure place until collected.
  14. We will endeavour to supply specific items requested, however we reserve the right to use our discretion to supply an appropriate alternative where necessary.
  15. If any provision of this agreement is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceablility, or unreasonableness be deemed severable and the remaining provisions of this agreement and the remainder of such provision shall continue in full force and effect
  16. The contract into which these terms and conditions are attached, any separate list or specification expressly referred to in it and these terms and conditions constitute the entire understanding between the parties with respect to the subject matter of this agreement and supersede all prior agreements, negotiations and discussions between the parties relating to it.
  17. Save as expressly provided in this agreement, no amendment or variation of this agreement shall be effective unless in writing and signed by a duly authorised representative of each of the parties to it.  For the avoidance of doubt, and without limiting the generality, this shall apply notwithstanding any terms or conditions which are endorsed upon, delivered with or contained in the Clients purchase order, confirmation of order, specification or other document.
  18. It is the responsibility of the customer to read the terms and conditions in full at the point of booking. Once the deposit is paid we will take this as acceptance of these terms in full.
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